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Oftentimes Asked Questions

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Who accepts the Colorado Digital ID?

On Oct. 30, 2019, Governor Jared Polis issued an Executive Order stating that beginning Dec. one, 2019:

• Colorado Digital ID may be accustomed every bit a legal course of personal identification for utilize in Colorado

• All executive branch agencies may take Colorado Digital ID as a method to evidence a person'south identity where a physical driver license or other state identification is currently required; and

• All country constabulary enforcement agencies are initially exempt from the directives in this Executive Order .

Businesses were authorized to start accepting Colorado Digital ID for proof of a person's identity and age within Colorado on Oct. 30, 2019, and state agencies were authorized to start accepting the Digital ID on December. 1, 2019, equally they have the capability to practise then. Colorado State Patrol started accepting Digital ID on Nov. thirty, 2020, and many local police departments and sheriff'south offices are starting to accept information technology. Considering the Digital ID will exist accepted over fourth dimension, and not all constabulary enforcement agencies accept it nevertheless, Coloradans may employ their Digital ID for convenience but must also carry their physical driver license or country-issued ID.

I am trying to use a myColorado service and information technology says I have to go to a DMV location. Why?

At that place are some circumstances for which an in-person visit to a DMV location is mandatory to renew a document. If your question is specifically related to commuter license renewal, y'all tin become to colorado.gov/DMV and click the Contact U.s. tab to find an office near yous.

My new physical driver license has a star in the upper right corner, but my Digital ID does not. Should they expect the same?

The new physical driver licenses and ID cards have a star in the superlative right corner indicating that the document is a REAL ID. This allows information technology to exist used to enter federal buildings and for air travel. The Colorado Digital ID is not all the same Real ID compliant, then a star does not display in the digital version.

I take a veteran and/or military keepsake on my driver license. When I renew through the app, volition the emblem carry over?

Yes. When you lot renew, your veteran and/or war machine emblem will carry over to your new concrete driver license as well as display on your digital ID.

How will the charge for services through myColorado announced on my credit carte du jour statement?

Purchases fabricated through the myColorado app will appear as "GOV*MYCOLORADO DMV DL" on your credit carte statement. Charges fabricated through your bank will announced every bit "MYCOLORADO DMV DL".

When I open the Wallet, it says my driver license is suspended or canceled. What should I do?

Contact DMV past phone at 303.205.5600 or visit myDMV.colorado.gov for contact information. Click here for a listing of commuter license role locations.

I didn't receive my license in the mail. What should I do?

We're sorry for the delay. It can take upwardly to 30 days to receive your new license. If your credit card or payment option was not charged, you will need to go through the renewal procedure again. If your payment pick was charged, nosotros will need to research the problem. Delight forwards the confirmation number you received to the myColorado support team via this form.

For questions related to the Renew a Driver License section of the app, please contact the Colorado Section of Motor Vehicles (DMV) by going to colorado.gov/DMV and clicking the Contact U.s.a. tab.

Do I need to permit my camera access for this app?

Yes, the camera needs access to take a photograph for identity verification.

How tin I distinguish the front from the back of my ID or license?

Your ID or license will take etched lines that are raised and tin can exist felt on the front end, while the back is completely flat and smooth. In guild to orient the document put the Customer Identification Number on the right. Information technology is etched vertically about an eighth of an inch from the edge, between 2 raised lines, and about one and a one-half inches long, on the left side of the front of the license.

When I create an account, how do I browse my ID or driver license?

Lay your ID or license in a landscape position, polish side upward, with the etched tactile Customer Identification Number, on the right side, on a flat surface that is dark in color and not near an uncovered window to minimize glare. Identify your telephone on summit of your ID with the left meridian corners aligned with each other. Lift the phone directly up about six inches. Proceed your fingers on the left two corners of the ID to keep it stable, and hold the phone level and however for about 5 seconds to permit the barcode to be scanned. Y'all will feel a vibration on the iPhone, which indicates the browse is complete. On the Android, the phone will say, my Colorado create account. If your scan is non successful, movement the phone slightly towards yous and effort over again. If you are still unsuccessful, reorient your phone and ID and retry.

After I have created an account and entered my login information, how do I have a picture of the front of my ID?

Orient your license or ID and phone in landscape position. Your ID will have the etched side up and the bar code on the left. Your phone will be face upwards, and the camera will be closest to the height of your ID. Utilise the upper left corners of the license and phone to assist you align. Make sure your camera chooser says, dorsum facing and that it is approximately six inches above the ID. The photo is not taken automatically on the iPhone, and then you lot volition have to flick to the take picture button and double tap. After the photo is taken, select utilize photo, as the phone volition tell you whether you lot have captured an acceptable picture. With Android phones, the picture will automatically be taken after about 10 seconds.

Is the second picture of the back of my ID taken the aforementioned mode as the first?

The only departure between the first and second pictures of the dorsum is that you have the phone in a landscape position for the second picture. Make sure the camera is dorsum facing.

How do I take a facial snapshot?

Make sure your phone is using your front photographic camera to take the film. Concur your phone in portrait position, with both hands. Extend your artillery out in front of your confront with your elbows straight, concur steady and flick to the take picture push button and double tap to take the photo. The app volition say processing and and so let y'all know if you accept successfully captured an acceptable photo. Once yous take captured a picture of your confront, go along to submit.

Volition I take to repeat the photo process?

No, once you have successfully taken photos of the forepart and back of your ID or license, and your facial snapshot, your identity will be verified. After this is successful your account will exist created and you should not accept to go through the process over again.

How practise I set up my fingerprint or facial recognition to expedite my login?

After you create an account and log in for the outset time, select the Touch/Face ID login and toggle to the ON position. This will allow y'all to employ fingerprint or facial recognition the adjacent time you lot log in.

If I am using the iPhone app and am having difficulty moving on after editing, what should I practise?

Yous need to close the field you are editing. You lot will demand to select the Done push to close the keyboard.

What should I exercise if I'thousand still having difficulty using the awarding?

E-mail mycolorado_accessibility@country.co.u.s.a. or call 303.562.9855 for assistance. You can also contact u.s. f rom the app by selecting ADA Accessibility Contact on the More than tab .

Security and Data Protection

Is myColorado secure?

Personal information in myColorado is protected by manufacture-leading multi-factor authentication and data encryption for privacy and security throughout the app. myColorado employs user hallmark, validation, and federation on several levels to ensure the identity of the user.

Why does myColorado use multi-cistron hallmark (MFA) for logging in?

Multi-factor authentication (MFA) helps to proceed your account more secure by requiring business relationship credentials along with additional data (e.thou., a verification code sent to your phone.) This makes it harder for someone who is not authorized to access your account.

What are the Colorado laws related to identity theft and using faux identification?

Identity theft is a felony in Colorado. Visit the National Conference of State Legislatures website and select "Colorado" to view the electric current identity theft statutes.

Who has access to the personal data I enter into the myColorado app?

When using the myColorado app, your data is protected through the employ of manufacture-leading multi-factor authentication (MFA) and data encryption for privacy and security throughout the app. There are but 2 instances in which your information could be shared securely with a third party while using the app:

During Account Registration: As part of the registration process, the data you provide is used to verify your identity by comparing it to the data in the Colorado Partitioning of Motor Vehicles database and performing "Customer Identification" checks commonly used by banks and other financial institutions. These third-political party identity verification services are highly secure and regulated by the federal government, and the information is never stored by them since it is only used for the length of time it takes for you to annals your account.

To Make a Payment or Shop Payment Information: Once your account has been created, your information is never shared once more with tertiary parties unless you choose the pick to procedure a payment or store your payment information. For these services, the myColorado app uses a payment processor that is industry certified at the highest level (PCI Level 1). The app must provide your personal payment information to process a payment in the aforementioned way that any other checkout process requires at the time of purchase or betoken of auction.

With the exception of the two momentary and widely accepted scenarios noted in a higher place, all other activity and data remains private and securely encrypted throughout myColorado, and is specific to only your utilize within the app and the incorporated state services. The myColorado team and the State of Colorado take the privacy and protection of your personal data very seriously. If you have questions near your data privacy, delight contact our customer support .

Will my personal information in myColorado be compromised if my phone is lost or stolen?

Like any app, you should protect information technology with your phone's biometric features, such every bit a thumbprint or facial recognition. These features are enabled by default in myColorado based on what y'all accept already set up on your phone. Enabling thumbprint or facial recognition will assistance ensure that no ane except you volition exist able to login to the app and admission your information.

Is there a mode to protect my personal information that is non needed for identity verification?

Yep, myColorado allows you to hide information that is not pertinent to your use. For instance, if you lot are entering a restaurant that serves alcohol, you tin choose to hibernate your address and even your birthdate using the toggle settings in the app; in that location is an indicator that will let the merchant meet that you are over 21.

Can merchants scan the 2d barcode on a Colorado Digital ID but as they do for physical cards?

Yes, the swipe-left functionality will display the "back" of the ID with the barcode.

Where did the app get my profile information from?

When you initially scanned the barcode on the dorsum of your commuter license, the myColorado app interpreted the information contained inside the barcode.

Will my commuter license be updated with the selfie film I used to create my Digital ID?

No. The image that is associated with your driver license is the aforementioned one that was taken at the DMV. The selfie prototype is only used during the Digital ID setup procedure to securely validate you are who you say you are.

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Source: https://mycolorado.state.co.us/faqs